PUMA PV1673 Women's Running Shoes - Black/Rose Gold, Lightweight & Breathable for Jogging, Gym Workouts & Daily Wear

This would be the third time I've ordered the (black/gold) Puma Contender backpack in the past three or four years. However, this time, unfortunately, I was sent a (metallic blue/black) backpack. Fortunately, during the course of my purchasing from LOTSGALORE, this was the first time that this has happened.I reached out to the customer service staff, whom were prompt and courtesy. Many customer service representatives aren't as understanding and are very curt with you. I explained my situation and informed the individual I spoke with that (I had already removed the tag) from the backpack. I knew, unfortunately that this rendered a return, not possible. I suspect that I wasn't really interested in a refund as much as I was interested in allowing the business to know that they had sent me the incorrect item.Nevertheless, I and the customer service rep messaged back and forth over the course of two days. I explained that there wasn't anything wrong with the pack and after realizing, 'it's not really a big deal', that I would just keep it. I'm sure LOTSGALORE however, is aware now just to double check before any shipment leaves their warehouse. After all, nobody wants mistakes when they make a purchase. Perhaps the next customer might not be as understanding or patient.The individual I spoke with was patient, respectful and professional. They offered me a half refund. Which was completely fine. Other than this small issue, there's a reason I have purchased from LOTSGALORE three or four times already, because I love the Puma Contender Backpack and, this business is really the only one both on the Internet and in-stores that I can find this particular backpack, under $30. It's comfortable and sturdy. I always use mine when I go out both bicycling and on my sport bike. It's roomy just enough not to be too bulky. It doesn't slide around and the shoulder straps can be tightened without causing shoulder stress.Excellent product overall.But, even better Customer Service Representation. This is why, particularly, I gave 5-stars. A+